Shipping Policy

At Roblethready, we aim to provide a clear, reliable, and convenient shipping experience. This Shipping Policy explains our processing times, shipping rates, estimated delivery times, tracking procedures, and other important delivery information.

Shipping Destinations

Roblethready provides tracked shipping to eligible countries and regions.

Available shipping methods may vary depending on the destination, order value, product availability, and local delivery conditions. The available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Our warehouse processes orders from Monday to Friday, excluding public holidays.

During promotional periods, peak seasons, holidays, or periods of unusually high order volume, processing may take slightly longer.

Please note that processing time is separate from shipping and delivery time.

Shipping Rates

Our current shipping rates are:

Free Shipping
Available on orders of US$79 or more

Standard Shipping — US$8.99
Available on orders below US$79

Express Shipping — US$12.99
Available on orders below US$79, subject to destination and carrier availability

The applicable shipping charge will be clearly displayed during checkout before payment is completed.

We currently do not offer Cash on Delivery (COD).

Estimated Delivery Time

Standard Shipping: Approximately 10–12 business days after dispatch

Express shipping times may vary depending on the destination, carrier, and available delivery service.

The estimated delivery time does not include the 1–3 business-day order processing period.

Delivery times are estimates rather than guaranteed arrival dates and may occasionally be affected by circumstances such as:

• Customs clearance;

• Public holidays;

• Severe weather;

• Local carrier delays;

• Incorrect or incomplete shipping information; or

• High order volumes.

Shipping & Fulfillment

Orders may be dispatched from different fulfillment locations depending on product availability and logistics arrangements.

Items within the same order may occasionally be shipped separately and arrive in different packages. If this occurs, you will not be charged additional shipping fees solely because your order was divided into multiple shipments.

Weekends and public holidays are not counted as business days.

After your order has been dispatched, tracking information may require approximately 1–3 business days to become active in the carrier's tracking system.

Order Tracking

Once your order has been shipped, we will send a Shipping Confirmation email containing your tracking information to the email address provided during checkout.

You may also use our order-tracking page to check the status of your shipment.

If you cannot find your Shipping Confirmation email, please check your spam or junk folder.

If you have not received tracking information within 5 business days after placing your order, please contact us:

Email: service@Roblethready.com

Please include your order number and the email address used to place your order so that we can assist you more efficiently.

Shipping Address Changes

Please carefully review your shipping information before completing your purchase.

If you discover an error in your shipping address, contact us at service@Roblethready.com within 24 hours of placing your order.

We will make reasonable efforts to update your information before fulfillment begins. However, once an order has entered processing or has already been shipped, we may no longer be able to change the delivery address.

Roblethready is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.

Where applicable, these charges are determined by the relevant local authorities and are generally the responsibility of the recipient unless otherwise stated during checkout.

Roblethready does not control customs charges or determine their amount.

Customs processing may also result in additional delivery time outside our reasonable control.

Tracking Has Not Updated

International tracking information may occasionally remain unchanged for several days while a package is:

• Moving between logistics facilities;

• Transferring between international and local carriers; or

• Undergoing customs processing.

A temporary lack of tracking updates does not necessarily mean that your shipment has stopped moving.

If your tracking information has not updated for an extended period, please contact service@Roblethready.com.

Our Customer Service team will assist with checking the shipment and, where appropriate, contact the applicable logistics provider.

Any replacement, reshipment, or refund will be handled according to the results of the investigation and our applicable Return & Refund Policy.

Package Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around the delivery location, mailbox, entrance, and any secure parcel areas.

2. Ask household members, neighbors, reception staff, or building management whether they accepted the package.

3. Contact the local delivery carrier for additional delivery information.

4. Contact our Customer Service team if you are still unable to locate the package.

We will assist with the carrier investigation where reasonably possible.

A carrier's “Delivered” tracking status does not automatically qualify an order for an immediate refund or replacement. We may need to investigate the delivery status before determining the appropriate resolution.

Lost or Damaged Packages

If your package appears to have been lost during transit or arrives damaged, please contact us as soon as possible at:

service@Roblethready.com

For damaged packages or products, please provide:

• Your order number;

• Clear photographs of the outer package;

• Clear photographs showing the damaged item; and

• A brief description of the issue.

Once we receive the necessary information, we will review the situation and provide an appropriate solution in accordance with our applicable Return & Refund Policy.

Our Shipping Commitment

If an investigation confirms that a shipping issue resulted from an error by Roblethready or our fulfillment process, you will not be charged additional costs to resolve the verified issue.

Our goal is to provide a transparent and reliable delivery experience from the time you place your order until your package arrives.

Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact our Customer Service team:

Email: service@Roblethready.com
Telephone: +852-7349344

Company Name: YANG FULING TRADING LIMITED

Registered Address:
Room 60, 3rd Floor, Loo Lee Center,
45 Kai Yuen Road, Kwun Tong,
Kowloon, Hong Kong

Operating Entity:
YANG FULING TRADING LIMITED is the entity responsible for the operation and management of Roblethready.

Address Notice: The address listed above is our registered business address only and is not a return address. Please contact Customer Service for the applicable return instructions before sending any merchandise.

We aim to respond to customer inquiries within 24 hours.