Cancellation, Returns & Refund Policy

Effective Date: August 5, 2026
Last Updated: August 5, 2026

This policy applies to purchases made from Roblethready, a brand operated and managed by YANG FULING TRADING LIMITED.

1. Order Cancellation

Customers may request cancellation within 24 hours after placing an order and before shipment.

Please contact:

📩 service@roblethready.com

Include your order number and the email address used when ordering.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

2. Processing Time

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing time is not included in the estimated shipping/transit time.

Tracking information will be provided when available after shipment.

3. 30-Day Returns

Eligible products may be returned within 30 days from the date of delivery.

Products should generally be:

• Unused
• Unworn
• Unwashed
• Undamaged
• In original condition
• Returned with original tags
• Returned with original packaging where reasonably possible

4. Return Request

Before returning a product, email:

📩 service@roblethready.com

Please include:

• Order number
• Customer name
• Product being returned
• Reason for return
• Photographs for damaged, defective, or incorrect items

Customers should receive return instructions before shipping the parcel.

5. Authorized Return Address

Approved returns may be sent to:

Authorized Return & Logistics Processing Facility:
Room 501, 5/F, Building M, Feige Industrial Park
No. 1223 Guihua Guan'guang Road
Guanlan Subdistrict, Longhua District
Shenzhen, Guangdong, China

Address Type: Authorized Return & Logistics Processing Facility

Customers should contact us before sending the return so the parcel can be correctly identified and processed.

Do not send merchandise returns to YANG FULING TRADING LIMITED's Hong Kong Registered Office Address unless specifically instructed by customer support.

6. Return Shipping Costs

For returns caused by:

• Change of mind
• Customer-selected wrong size
• Fit preference
• Style preference
• Other personal reasons

the customer is generally responsible for return shipping.

For confirmed:

• Damaged products
• Defective products
• Incorrect products
• Materially misdescribed products

Roblethready will bear reasonable return, replacement, or applicable shipping costs.

7. Refunds

Once an authorized return has been received and inspected, we will notify you of the result.

Approved refunds will be issued to the original payment method.

We generally process approved refunds within approximately 3–7 business days.

Banks and payment providers may require additional time before funds appear in the customer's account.

8. Original Shipping Fees

Original shipping and optional express-shipping charges are generally non-refundable when a return results from personal preference, sizing, or customer ordering error.

This does not apply where otherwise required by law or where the return is caused by a confirmed seller error.

9. Exchanges

Eligible size exchanges may be requested within 30 days of delivery, subject to stock availability.

The item must generally remain unused, unworn, unwashed, and in its original condition.

For personal size or fit exchanges, customers are generally responsible for applicable return and reshipping costs.

10. Damaged, Defective, or Incorrect Products

Contact us promptly if a product arrives damaged, defective, or different from what you ordered.

Please provide photographs of the relevant product, packaging, and shipping label where appropriate.

After review, we may offer:

• Replacement
• Reshipment
• Refund
• Another appropriate resolution

11. Non-Returnable Products

Subject to applicable law, returns may not be accepted for:

• Worn products
• Washed products
• Altered products
• Products damaged through misuse
• Products missing original tags
• Personalized or custom-made products
• Hygiene-sensitive products after protective seals are removed
• Products purchased from another seller
• Products clearly disclosed as non-returnable before purchase where legally permitted

12. Sale and Promotional Products

A product being discounted or sold during a promotion does not automatically make it non-returnable.

Unless specifically disclosed otherwise before purchase, eligible discounted items remain subject to our standard return conditions.

Statutory rights concerning defective, damaged, incorrect, or misdescribed products are not removed because the product was purchased at a discount.

13. Out-of-Stock Products

If a purchased product becomes unavailable, we may offer an alternative.

Customers are not required to accept a substitute.

If no replacement is accepted, the applicable amount will be refunded to the original payment method.

14. Consumer Rights

Nothing in this policy limits consumer rights that cannot legally be excluded or restricted.

Where mandatory local consumer law provides greater protection, those mandatory rights remain applicable.

15. Governing Law

This policy is governed by the laws of the Hong Kong Special Administrative Region, subject to mandatory consumer protections applicable in the customer's jurisdiction.

16. Company Information

Legal Entity: YANG FULING TRADING LIMITED
Trading Brand: Roblethready
Brand Established: 2026

Registered Office Address:
Room 60, 3rd Floor, Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong

Address Type: Registered Office Address

Authorized Return Facility:
Room 501, 5/F, Building M, Feige Industrial Park
No. 1223 Guihua Guan'guang Road
Guanlan Subdistrict, Longhua District
Shenzhen, Guangdong, China

Customer Service Email: service@roblethready.com

17. Contact Us

For cancellation, return, exchange, damaged-item, or refund requests:

📩 service@roblethready.com

YANG FULING TRADING LIMITED
Room 60, 3rd Floor, Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong