Refund and Returns
Cancellation, Returns & Exchanges
Last Updated: August 5, 2026
We want you to shop with confidence at Roblethready. Please review the following cancellation, return, and exchange conditions before submitting a request.
Order Cancellation
Orders may be cancelled free of charge before shipment.
Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, cancellation may no longer be possible.
If your order has already been shipped, you may request a return after receiving it.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unused and unworn
- In its original condition
- Returned with its original tags
- Returned in the original packaging where possible
Please contact us before sending any item back. Returns sent without approval or to an unauthorized address may not be accepted.
How to Request a Return
Email us at:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs, if the item is damaged or incorrect
Once your request is approved, we will provide the correct return address and instructions.
Do not send returns to the address shown on the original package unless instructed by our support team.
Return Shipping Costs
Customers are generally responsible for return shipping costs when returning an item due to personal preference, fit, or a change of mind.
Roblethready will cover reasonable return or replacement costs if the item is confirmed to be damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot be responsible for returned packages lost in transit.
Refunds
Once your return has been received and inspected, we will notify you of the result.
Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Original and express shipping charges are generally non-refundable, except where the return was caused by our error or where otherwise required by applicable law.
Size Exchanges
Size exchanges may be requested within 30 days of delivery, subject to product availability.
Items must be unused, unworn, and returned with their original tags.
Customers are generally responsible for return and reshipping costs for size exchanges. Any price difference may also apply.
If the requested size is unavailable, we may offer a refund or another suitable option.
Damaged, Defective, or Incorrect Items
Please contact us promptly if your order arrives damaged, defective, or different from what you ordered.
Include clear photographs of:
- The affected item
- The packaging
- The shipping label
After reviewing the information, we may offer a replacement, refund, or another appropriate solution at no additional cost to you.
Reporting an issue promptly helps us investigate it, but this does not limit any mandatory rights available under applicable law.
Non-Returnable Items
Returns may not be accepted for:
- Items showing signs of wear, washing, alteration, or misuse
- Items missing original tags
- Items purchased from another store
- Personalized or custom-made products
- Hygiene-sensitive items after their protective seal has been removed
- Items clearly marked as final sale before purchase, where permitted by law
Defective or incorrect items remain covered by applicable consumer protections.
Out-of-Stock Items
If an item becomes unavailable after your order is placed, we will notify you and issue a refund for the unavailable item to the original payment method.
Governing Law
This policy is governed by the laws of Hong Kong SAR, China, without limiting any mandatory consumer rights that may apply in your country or region.
Contact Us
For cancellation, return, exchange, or refund requests, please contact: